Massaro Holster Works will accept returns/exchanges for holsters and accessories within 10 days of receiving the product. For all returns/exchanges you will need to contact or call our office at 330-317-9540 for instructions on returning your undamaged Massaro Holster Works holster or accessories. You may cancel your order at any time prior to Massaro Holster Works shipping your holster to you. If the holster has been shipped, buyer is responsible for returning the unused holster within the 10-day window for a full refund less shipping fee. Should you receive free shipping on your order and return one or more products, and your total falls below the free shipping threshold a flat shipping rate of $5.00 will be deducted from your refund.
If your holster becomes damaged or unusable DURING THE SHIPPING PROCESS, we will perform what we deem as either necessary repairs or replacement at no cost to the buyer for the first year with proof of purchase. In this case, buyer is responsible for shipping the holster to Massaro Holster Works and Massaro Holster Works will pay for return shipping once the repairs or replacement has been made.
Any alterations to the holster, including branding, decorating, dying, etc.…, done after delivery and acceptance of the Massaro Holster Works holster will void the warranty and buyer will be responsible for purchasing a replacement.